SHIPPING & DELIVERY POLICY

Effective Date: 27 August 2026

Fern NRT offers delivery throughout eligible locations in Australia. Available shipping options, costs and estimated delivery timeframes are displayed at checkout.

1. ORDER PROCESSING & DISPATCH

Orders are usually dispatched within 1 business day, subject to product availability and any applicable prescription, pharmacist or verification requirements.

Orders placed before 2:00 pm AEST on a business day are generally dispatched the same business day.

Orders placed after the cut-off time, on weekends or on public holidays will generally be processed on the next business day.

Same-day dispatch is not guaranteed. Prescription orders may require additional processing time where prescription verification, pharmacist review or other information is required before the order can be supplied.

2. SHIPPING OPTIONS & DELIVERY TIMES

Available shipping options and estimated delivery times are displayed at checkout.

Delivery timeframes begin once your order has been dispatched and collected by the delivery carrier.

Estimated delivery times are provided as a guide only and may be affected by factors outside our reasonable control, including:

• carrier delays;

• weekends and public holidays;

• severe weather or natural events;

• high-volume delivery periods;

• incorrect or incomplete delivery information; and

• disruptions to postal or transport networks.

Where tracking is available, you will receive tracking information after your order has been dispatched.

3. DELIVERY ADDRESS

Please ensure your name, delivery address and contact details are complete and correct before submitting your order.

Address changes can generally only be made before an order has been dispatched.

Once you have received your shipping confirmation and tracking information, we may no longer be able to change the delivery address. Where available, you may be able to manage delivery options directly with the carrier using your tracking details.

Fern NRT cannot guarantee that an address can be changed after an order has been submitted.

4. INCORRECT ADDRESS OR FAILED DELIVERY

If an order cannot be delivered because an incorrect or incomplete address was provided, or because delivery could not be completed, the parcel may be returned to Fern NRT.

Where a parcel is returned to us and you request that it be resent, additional shipping charges may apply.

We will contact you where appropriate to arrange redelivery or discuss available options.

5. TRACKING YOUR ORDER

Where tracking is available, tracking details will be sent to the email address associated with your order once the parcel has been dispatched.

Tracking information may take some time to become active after the parcel has been collected.

If your tracking information shows an unexpected delay or delivery issue, you may contact the carrier directly or contact Fern NRT for assistance.

6. DELAYED OR MISSING DELIVERIES

Occasionally, deliveries may be delayed after dispatch due to circumstances outside Fern NRT's reasonable control.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If your parcel appears to be significantly delayed or missing, please contact us and we will assist with investigating the delivery with the carrier where appropriate.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

7. DAMAGED OR INCORRECT ORDERS

If your parcel arrives damaged, or you receive a product different from what you ordered, please contact us as soon as possible.

Please include your order number, a description of the issue and, where possible, photographs of the parcel and product.

We will assess the issue and provide an appropriate remedy where required.

For further information regarding faulty, damaged or incorrectly supplied products, please refer to our Returns & Refund Policy.

8. PRESCRIPTION AND THERAPEUTIC PRODUCTS

Certain products may only be dispatched after all applicable prescription, verification, dispensing and pharmacist requirements have been completed.

Completing an order or making payment does not necessarily mean a prescription product is immediately ready for dispatch.

Where additional information or verification is required, dispatch may be delayed until those requirements have been satisfied.

9. CONTACT US

If you have questions about shipping, tracking or an existing delivery, please contact:

Fern NRT
Email: hello@ferndispensary.com.au
Phone: +61 468 280 437
Address: 2/168 Brisbane Road, Booval QLD 4304, Australia

Please include your order number when contacting us about an existing order.