Prescription products can only be supplied to the person named on the prescription. Non-prescription products may be purchased as gifts where appropriate.

Yes. If you're eligible, we can connect you with one of our telehealth partners for a consultation to determine whether prescription nicotine replacement is appropriate for you.

Yes. We accept valid Australian prescriptions from any authorised prescriber, provided they meet current regulatory requirements.

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Browse our range of products, add your items to your cart, and proceed to checkout. If your product requires a prescription, you'll be prompted to upload a valid prescription or complete the required approval process before your order can be dispensed.

Some nicotine replacement products can be purchased without a prescription, while others require a valid prescription under Australian regulations. Each product page clearly states whether a prescription is required.

Simply upload your prescription during checkout or create an account and upload it before ordering. Our pharmacists will review your prescription before dispensing your medication.

Orders are typically dispatched within 1-2 business days once payment has been received and any required prescription has been approved. Delivery times vary depending on your location.

Shipping costs are calculated at checkout based on your location and selected delivery method.

Yes. We deliver Australia-wide using trusted courier and postal services.

Yes. Once your order has been dispatched, you'll receive a tracking number via email.

If your parcel requires a signature and no one is available, your delivery provider will advise whether it has been left in a safe place or taken to your local collection point.

Most nicotine prescriptions remain valid for up to 12 months unless your prescriber specifies otherwise.

If your prescription includes repeats, we'll dispense them as directed until all repeats have been used or the prescription expires.

If you've created an account with Fern, we'll do our best to notify you when your prescription is approaching expiry.

The right strength depends on your current nicotine use and your individual needs. If you're unsure, speak with your healthcare provider or one of our pharmacists before ordering.

Yes. We source our products through reputable Australian suppliers and wholesalers.

If you've created an account with Fern, we'll do our best to notify you when your prescription is approaching expiry.

We accept major credit and debit cards along with other secure payment options available at checkout.

Yes. All payments are processed through secure, encrypted payment gateways.

If you've created an account with Fern, we'll do our best to notify you when your prescription is approaching expiry.

Due to pharmacy regulations and health and safety requirements, we cannot accept returns of medicines or nicotine products unless they are faulty or supplied in error.

Please contact us as soon as possible with photos of the damaged items and packaging. We'll work with you to resolve the issue promptly.

We're sorry! Contact our team within 48 hours of receiving your order and we'll arrange a resolution.

Yes. All prescription orders are reviewed and dispensed by our qualified pharmacy team in accordance with Australian pharmacy regulations.

Absolutely. Our pharmacists are available to answer questions about your medication, prescriptions and nicotine replacement therapy.

Yes. Your personal and health information is handled securely and in accordance with Australian privacy legislation.